In the world of telecommunications, every euro counts. Yet, many operators-especially small- and medium-sized ones-lose significant portions of margin each month due to invisible errors: discrepancies between price lists, inconsistencies between what is bought and what is sold, incorrect manual calculations. The good news is that these flaws can be identified and closed with a Revenue Assurance approach enhanced by smart tools.
What is Revenue Assurance (RA):
RA is the discipline that aims to ensure the integrity of a telco operator’s internal economic flows. In simple words: ensure that every service sold has been properly purchased, delivered, billed, and that the spread between costs and revenues is positive and consistent with expectations.
What are the most common invisible losses in Revenue Assurance:
– Services sold but never activated (or deactivated late)
– Purchase costs not updated in list
– Manual pricing errors
– Lack of correlation between provisioning and billing
– Expired or underpriced contracts still active
How to take action to avoid economic losses in Revenue Assurance (practical examples):
– Automatically correlate purchase and sales invoices by item/service
– Monitor the evolution of price lists and check the congruence of items
– Analyze margins by customer, product and period with dashboard-based tools
– Introduce intelligent alerts when a margin goes below threshold or anomalies occur
Chart 1: Margins by Customer
The role of AI in Revenue Assurance:
Today, it is possible to do much more than compare numbers:
– With artificial intelligence, abnormal patterns can be identified
– Predict future losses or unprofitable behavior
– Suggest proactive corrective actions on lists or contracts
Odoo 4 WISP + AI: a case in point
By combining a vertical management system such as Odoo 4 WISP with an intelligent automation platform, you can create an AR engine that works h24:
– Automatically captures invoices and price lists
– Calculates and verifies margins
– Generates reports and flags inconsistencies
How the integration with Odoo 4 WISP works.
Odoo 4 WISP is a verticalized management platform for telecom operators that can manage provisioning, CRM, billing, contracts and technical support. Thanks to its modular and API-friendly architecture, it can be directly integrated with intelligent Revenue Assurance engines that:
– Extract purchase and sales invoices recorded in Odoo
– Read and compare price lists associated with suppliers and customers
– Cross-reference information with actual activated services to check for inconsistencies
– Automatically calculate margins and compare them with customizable alert thresholds
This integration enables continuous monitoring of profitability, minimizing errors and improving operational efficiency without requiring manual intervention.
Conclusion
We have seen how Revenue Assurance is the discipline that monitors the integrity of a telco operator’s internal economic flows, which can lose significant portions of margin each month due to unseen errors such as services sold that were never activated, out-of-date costs, manual pricing errors, expired contracts, or missed correlations between provisioning and billing.
These leaks can be identified and stopped by enhancing Revenue Assurance with intelligent automation tools integrated with platforms such as Odoo 4 WISP that can manage provisioning, CRM, billing, contracts and technical support.
Revenue Assurance is not just for large operators. WISPs and local ISPs can (and should) also equip themselves with smart tools to protect their margins.
Are you losing money without realizing it?
Contact us for a demo of our Revenue Assurance module or participate in the survey to help us build it with you.
Survey link:
https://forms.gle/9rdXC1ky198RUwUs8
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